SpinPlatinum Online Casino Privacy Policy

At SpinPlatinum Online Casino, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you access our platform at spinplatinum.com. We encourage you to read this document carefully before registering or using any of our services. By continuing to use our platform, you acknowledge that you have read and understood the terms outlined here. Our SpinPlatinum Online Casino is operated by NewEra B.V., incorporated under the laws of Curaçao (Company No. 157707), with its registered address at Scharlooweg 39, U.13, Willemstad, Curaçao. Payment services are facilitated by NewEra Cyprus Limited (Cyprus reg. HE428202).

1. Information We Collect

When you register and use SpinPlatinum Online Casino, we collect various categories of personal data to ensure a safe, compliant, and enjoyable gaming experience. We are committed to collecting only information that is necessary for the purposes described in this policy.

1.1 Registration and Account Data

• Full name, date of birth, and nationality
• Email address, phone number, and residential address
• Username and CWqi^4WYv_]LY7^x credentials
• Government-issued identification documents for KYC verification
• Payment method details (e.g., card numbers, e-wallet accounts, cryptocurrency wallet addresses)

1.2 Usage and Behavioural Data

• Your gaming activity, including bets placed, games accessed, and session durations
• Login history, IP address, device type, and browser information
• Bonus and promotional activity, including use of any SpinPlatinum welcome bonus or promo code
• Communications with our customer support team

1.3 Financial Transactions

We collect records of all deposits and withdrawals made through our platform, including those processed via Visa, Mastercard, Skrill, Neteller, MiFinity, cryptocurrencies, and other available methods. This data is retained for regulatory compliance and fraud prevention purposes.

2. How We Use Your Information

Here at SpinPlatinum, we use the information we collect for clearly defined and lawful purposes. We do not sell your personal data to third parties for marketing purposes. The primary reasons we process your data include:

• To create and manage your account and verify your identity in line with our legal obligations
• To process deposits, withdrawals, and other financial transactions securely
• To provide customer support via live chat, email, and phone on a 24/7 basis
• To comply with anti-money laundering (AML), know-your-customer (KYC), and responsible gambling regulations
• To deliver personalised promotions, including our SpinPlatinum bonus offers and reload campaigns
• To detect, investigate, and prevent fraudulent activity or breaches of our Terms and Conditions
• To improve our platform, games, and overall user experience
• To send you relevant communications, where you have provided consent

3. Legal Basis for Processing

We at SpinPlatinum process your personal data on the following legal grounds:

• Contractual necessity: Processing is required to fulfil the agreement between you and us when you register an account
• Legal obligation: We are required by law to collect and retain certain data under our Curaçao Gaming Authority licence (OGL/2024/181/0181)
• Legitimate interests: We process data to prevent fraud, ensure platform security, and improve our services
• Consent: Where we rely on your consent, you may withdraw it at any time by contacting us

4. Cookies and Tracking Technologies

Our SpinPlatinum platform uses cookies and similar tracking technologies to enhance your browsing experience, analyse site performance, and deliver relevant content. These include:

• Essential cookies: Required for the platform to function correctly, including maintaining your login session and accessing the SpinPlatinum login area securely
• Analytics cookies: Help us understand how players interact with our site
• Marketing cookies: Allow us to present relevant promotional content based on your preferences

You can manage cookie preferences through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our platform.

5. Data Sharing and Third Parties

We at SpinPlatinum Casino may share your data with carefully selected third parties under strict confidentiality agreements. These include:

• Payment processors and financial service providers (including NewEra Cyprus Limited for Paysafe transactions)
• Identity verification and KYC service providers
• Game software providers and platform technology partners, including Ardevar
• Regulatory authorities and law enforcement bodies, when required by law
• Responsible gambling organisations and self-exclusion registries

We do not transfer your data to countries outside our operational jurisdictions without ensuring appropriate safeguards are in place.

6. Data Retention

We retain your personal data for as long as your account remains active and for a minimum period thereafter as required by applicable laws and regulatory guidance. Financial and transactional records are typically retained for a minimum of five years following account closure to meet anti-money laundering requirements.

7. Your Rights

As a player at SpinPlatinum Online Casino, you have the following rights regarding your personal data:

• Right of access: You may request a copy of the personal data we hold about you
• Right to rectification: You may ask us to correct inaccurate or incomplete data
• Right to erasure: You may request deletion of your data, subject to our legal obligations
• Right to restriction: You may request that we limit our processing of your data in certain circumstances
• Right to object: You may object to processing based on legitimate interests or for direct marketing
• Right to data portability: You may request your data in a structured, commonly used format

To exercise any of these rights, please contact our team at support@spinplatinum.com. For account closure requests, please write to customerassist@spinplatinum.com. For self-exclusion, contact us at customercare@spinplatinum.com.

8. Security Measures

Our SpinPlatinum team employs industry-standard security protocols to protect your personal and financial data. These include SSL encryption, secure server infrastructure, two-factor authentication options, and regular security audits. While we take all reasonable steps to safeguard your information, no system can guarantee complete security, and you use our services at your own risk in that regard.

9. Responsible Gambling and Data

We at SpinPlatinum Casino use your account and gaming data to support responsible gambling practices. This includes monitoring for signs of problematic behaviour, applying deposit limits, and facilitating self-exclusion where requested. Your data may be shared with licensed responsible gambling organisations where necessary to protect player welfare.

10. Changes to This Policy

We reserve the right to update or modify this Privacy Policy at any time. When we make significant changes, we will notify you via email or a prominent notice on our platform. Your continued use of SpinPlatinum Online Casino following such changes constitutes your acceptance of the updated policy. We recommend reviewing this page periodically to stay informed about how we protect your data.

11. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way we handle your personal data, please do not hesitate to reach out to us:

• General support: support@spinplatinum.com
• Account closure: customerassist@spinplatinum.com
• Self-exclusion: customercare@spinplatinum.com
• Postal address: NewEra B.V., Scharlooweg 39, U.13, Willemstad, Curaçao

We are committed to resolving any privacy-related concerns promptly and transparently. Our SpinPlatinum support team is available 24/7 to assist you.